Open-Alt provides telecommunication services and consulting, with end-to-end business solutions that leverage on next-generation technologies. Our solutions cater to the converging environment of business and technology strategies. We offer cutting-edge telephony solutions not based on proprietary systems but Open source! Our telephony services include IP PBX solutions, Interactive Voice Response (IVR),
Open-Alt works with a range of enterprise-class open source products that are bundled together to build end-to-end business solutions.
- Enterprise Resource Planning (ERP)
- Customer Relationship Management (CRM) - enable managing interactions with current and future customers
- Business Intelligence (BI) - transform data into meaningful and useful information for business analysis purposes
- Point of Sale (POS) - ideal for retail operations and restaurants
- Collaboration - document and knowledge management products
- Voice - VoIP PBX, phones, telephony services and call centers
We deliver high-quality solutions with a combination of world-class services, customer-centric processes and best practices without increasing the cost of ownership for our clients.
Enterprise Resource Planning (ERP) is an integrated system used to manage internal and external resources including tangible assets, financial resources, materials, and human resources. It is a software architecture whose purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders.
Open-Alt implements and supports Human Resources Management business solutions. We partner with our clients to furnish strategic tools and guidance. Our solutions have been designed to meet the distinctive and diverse requirements of all levels of your organization.
Customer Relationship Management(CRM) is a sub stream of ERP (Enterprise Resource planning). CRM term basically defines the relationship and management of customers. It deals in the management of the past, present, and future customers of any enterprises. Customers being the main source of growth, are an important asset for an organization. Managing customers properly is as essential as handling any crucial business process.
A document management system (DMS) is a system used to track, manage and store documents. Most are capable of keeping a record of the various versions created and modified by different users (history tracking). The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management (ECM) systems and related to digital asset management, document imaging, workflow systems and records management systems.
This catagory includes Content Management Systems (CMS) – Intranets / Extranets / Enterprise Portals.
A content management system (CMS) is a collection of procedures used to manage work flow in a collaborative environment. These procedures can be manual or computer-based.
Usually these solutions provide the following functionalities:
Software platforms for analysis and business intelligence are evolving from the old ways of self contained, standalone monolithic approach to the new ways of collaborative, embedded, intuitive open standards based solutions.
Executive Dashboards for Business Insights
For enterprises that require immediate insights into individual, departmental, or enterprise performance giving business users the critical information they need to understand and improve organizational performance.